Refund Policy

1. Right to a Refund

At TVNEXU, we are committed to ensuring your satisfaction. That’s why we offer a 15-day refund policy for all our users. If, for any reason, you are not satisfied with our services, you can request a refund within 15 days of your purchase.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 15 days from the date of purchase.
  • You must provide valid proof of purchase, such as your receipt or confirmation email.
  • Refunds are not available if you have already used more than 50% of your subscription period.

3. Request Process

To request a refund, please follow these steps:

  1. Contact our customer service via WhatsApp or email, explaining the reason for your request.
  2. Provide your proof of purchase (order number, email, etc.).
  3. Our team will process your refund request immediately upon receipt.

4. Refund Method

If your refund request is approved, the amount will be returned via the same payment method used for your purchase. Processing time may vary depending on your payment provider.

5. Contact Us

If you have any questions or need assistance regarding our Refund Policy, please don’t hesitate to contact us:

At TVNEXU, we strive to provide you with quality service. Your satisfaction is our priority, and we are always here to assist you.

Find answers to frequently asked questions in our FAQ.

Is the price monthly? Will I be charged again?
No, this is a one-time payment. We do not charge monthly fees, and we do not automatically renew your subscription. You pay once and get access for the chosen period (e.g., one year, 3 months, or 6 months...).
To subscribe to IPTV, visit our website and choose a subscription that suits your needs. You will be redirected to another website to complete your payment. Once this is done, you will receive your codes with detailed, step-by-step instructions to install them on your devices.
For secure transactions, you are redirected to the website of our trusted payment partner. Once your purchase is completed, you will receive your IPTV activation code via email. Feel free to contact us with any questions.
Yes, you can pay for your subscription with PayPal, Crypto, or other specific payment methods. For these options, please send us a message on WhatsApp, and we will provide you with a direct link to complete your payment: +44 7383029535
After completing the payment, you will receive your login details via email within 10 to 30 minutes. Check your spam folder. If you don’t receive anything, contact us on WhatsApp: +44 7383029535
Yes, we support multiple simultaneous devices. Contact us on WhatsApp to get a subscription for 2 or more devices at reduced prices.
No, you connect to the Tvnexu IPTV servers via the internet, and you do not need a satellite dish or any additional equipment.
IPTV works worldwide, no matter where you live or where you are located. As long as you have a stable internet connection, you can watch thousands of TV channels.